Last updated: October 15, 2021
Collection of Information
Information You Provide to Us:
We collect information you provide directly to us. For example, we may collect information when you fill out a form, request information, leave a comment, send us an email, communicate with us via third party social media sites, request customer support or otherwise communicate with us. The types of information we may collect include: your name, email address, postal address, phone number, demographic information, and other contact or identifying information you choose to provide.
Information We Collect Automatically When You Use the Site:
When you access or use our Site, we automatically collect information about you, including:
- Log Information: We log information about your use of the Site, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to our Site.
- Device Information: We collect information about the computer or mobile device you use to access our Site, including the hardware model, operating system and version, unique device identifiers and mobile network information.
- Information Collected by Cookies and Other Tracking Technologies: We use various technologies to collect and analyze information, and this may include sending cookies to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory that helps us to improve our Site and your experience, see which areas and features of our Site are popular and count visits and track and analyze your activity. We may also collect information using web beacons (also known as “tracking pixels”). Web beacons are electronic images that may be used in our Site or emails and help deliver cookies, count visits, track your activity, understand usage and campaign effectiveness and determine whether an email has been opened and acted upon. For more information about cookies, and how to disable them, please see “Your Choices” below.
Information We Collect From Other Sources:
We may also obtain information from other sources and combine that with information we collect through our Site.
Use of Information
We may use information about you for various purposes, including to:
- Provide, maintain and improve our Site;
- Provide and deliver the products and services you request, process transactions and send you related information, including confirmations and invoices;
- Send you technical notices, updates, security alerts and support and administrative messages;
- Respond to your comments, questions and requests and provide customer service;
- Communicate with you about products, services, offers, promotions, rewards, and events offered by Signal and others, and provide news and information we think will be of interest to you;
- Monitor and analyze trends, usage and activities in connection with our Site;
- Personalize and improve the Site and provide advertisements, content or features that match user profiles or interests;
- Link or combine with information we get from others to help understand your needs and provide you with better service; and
- Carry out any other purpose for which the information was collected.
Signal is based in the United States and US law governs the information we collect. By accessing or using the Site or otherwise providing information to us, you consent to the processing and transfer of information in and to the US and other countries.
Sharing of Information
- With vendors, consultants and other service providers who need access to such information to carry out work on our behalf;
- When we believe in good faith that we are lawfully authorized or required to do so or that doing so is reasonably necessary or appropriate to comply with the law or legal processes or respond to lawful requests, claims or legal authorities, including responding to lawful subpoenas, warrants, or court orders;
- If we believe your actions are inconsistent with the spirit or language of our user agreements or policies, or to protect the rights, property and safety of Signal or others;
- In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business to another company; and
- With your consent or at your direction, including if we notify you through our Site that the information you provide will be shared in a particular manner and you provide such information.
We may also share aggregated or anonymized information that does not directly identify you.
Advertising and Analytics Services Provided by Others
For example, we may use Google Analytics for Display Advertising and Remarketing with Google Analytics or other remarketing tools to advertise online. This enables third-party vendors, including Google, to show our ads on sites across the Internet. Such third-party vendors, including Google, may use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on your past visits to our Site. If you don’t want your data collected with Google Analytics, you can opt out by visiting the Google Analytics opt-out page and installing the add-on for your browser. You can also customize Google Display Network ads using the Ads Preferences Manager.
Some of these activities may be considered “sales” under California law. You can find instructions on how to opt out of sales in the relevant section below.
Signal takes reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.
Links to Other Web Sites
In accordance with applicable data protection laws, including but not limited to the European Union’s General Data Protection Regulation, you have a right to request a copy of the personal information we hold about you and details of how we use that information. If any of the information held about you is incorrect or out of date, you have the right to amend or rectify it, please follow the process outlined below and we will amend our records where appropriate. You also have the right to require us to erase your personal data, stop processing your personal data, restricting the processing of your personal information, right of portability of your personal information and/or to withdraw your consent to processing. This may not apply if there are other legal justifications to continue processing. If you think we may have incorrect personal information, or would like a copy of the personal information we hold on you, or to exercise any other data protection right, please contact us at [email protected]. Please note that we need you to prove who you are before we can provide you with any information. You also have a right to lodge a complaint with a relevant supervisory authority.
Signal understands the importance of protecting children’s privacy, particularly in their online interactions. This Site is not designed for and does not intentionally target or solicit to children 18 years of age and younger.
In order to receive promotional messages from Signal, you must opt-in and confirm your email address to be subscribed to our list. You may opt out of receiving promotional messages from Signal by following the instructions in those messages. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.
Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Site.
California Privacy Rights
If you are a California resident, please review these additional privacy disclosures, which provide a summary of how we collect, use, and disclose personal information about you and explain your rights under California law.
Categories of Information We Collect, Use, and Disclose for Business Purposes
We collect the information as described in “What information does Signal obtain and how do we use customer information?” above. In the prior 12 months, we have collected the following categories of personal information:
- Identifiers, such as name, email address, mailing address, cookie and device identifiers, and IP address.
- Demographic information, such as your gender and age.
Internet or other electronic network activity information, such as log data and information about the devices and computers you use to access our websites.
- Professional or employment-related information and education information, when you apply for a job with us.
- Other information you provide, such as responses to surveys.
- Inferences drawn from any of the above, including the content or ads that may be of interest of you.
Your Rights as a California Resident
Under the California Consumer Privacy Act (CCPA), California residents have the right to request access to or deletion of their personal information, to request additional details about our information practices, to opt out of the “sale” of personal information (if applicable), and to not be discriminated against for exercising their rights. To request to exercise your access or deletion rights, please email us at [email protected] or send a request to 1155 Connecticut Avenue, N.W., 4th Floor, Washington DC 20036. Upon receipt of your request to exercise your rights to access or delete your personal information, we will verify your identity to protect your security and privacy. Note that even if we honor your request to delete your information, we may retain certain information as required or permitted by law.
Other Privacy Rights
Signal operates globally and may need to transfer personal information that is collected on the Site or through other means to various Signal offices to operate our business efficiently. This could include third parties located in different countries around the world, including the United States, the European Economic Area, Asia, Africa, and Latin America. These arrangements may involve your personal information being located in various countries around the world where privacy laws differ. We only make these arrangements or transfers where we are satisfied that adequate levels of protection are in place to protect information held in that country. In addition, the Site may be viewed and accessed anywhere in the world including countries that may not have laws regulating the use and transfer of personally identifiable information. By using the Site, submitting information through this site, or submitting personal information to Signal through other means you voluntarily consent to such international transfer and hosting of such information to those countries and parties.